Practical Help

Research-led insights and guidance for SMEs from the IWN-IT Research Group

Events, Workshops, and Webinars

«Events for IT in SMEs» How to Implement & Get Maximum Benefit F

Wed 1/Jul/2020 9:30am In 27 days
Online Zoom Event
All businesses need a CRM, but what's the best way to implement one within our SME?

It's easy to just go online and buy a CRM, just because we think we need one.

CRM is an essential piece of software for any business — just like your accounts package is — but it can be hard to work out how to implement one within your SME business so that it gives you more value than simply having a "shoebox full of business cards".

In this online seminar, we'll take you through the top pain points of CRM implementation, how to choose one, how to roll it out within the business, and how to set it up and use it so that a) you can make genuine "data driven" decisions within your business, and b) you can drive efficiency, resilience, and adaptability.

» Sign up for free at Eventbrite

The Office of 2022 — An Interactive Workshop for SME Owners (Mon

Mon 8/Jun/2020 1:00pm In 4 days
Online Zoom Event
The Office of 2022 will look very different to the Office of 2019. What can we do to bake in resilience and agility today?

No doubt the way that we work will change over the coming years — the "Office of 2022" and the way that we work, meet, and set-up our working environments will be very different.

Large businesses will be thinking about this now — but as small business owners what we can we start putting into place today to make us more agile and resilient, so that by the time 2022 rolls around we're "boxing clever" and have adapted in the most beneficial way.

This is an interactive workshop for about a half-dozen small business owners — not a talk or a lecture. It's a chance to start thinking about these issues and an opportunity to "workshop" plans or concerns in a supportive environment.

» Sign up for free at Eventbrite

Insights and Research

The IWN-IT Research Group provides a unique service to SMEs — a group often overlooked by larger research groups, but still in need of the same high-quality advice and guidance. We publish our quarterly SME IT Technology Radar — an overview report on the information technology factors that affect owners of SMEs today — along with detailed "drilldowns" into specific topics.

SME Information Technology Radar: Issue 1 (March-May 2020)

The IWN-IT SME Information Technology Radar is your deep-dive of the ten most important issues in IT for SMEs. In this issue, we look at cloud file storage, 'Tier 1' email provides (Office 365 and G Suite), device-to-cloud and cloud-to-cloud backup, backup health monitoring, internet telphony (VoIP), device encryption, password managers, laptop and desktop buying, CRM, and email archiving.
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Training and Guidance

30 IT Thoughts in 30 Days

An email delivered programme over 30 days, designed to help SME owners reflect on how IT is used within the business. Take it slow, and see what 'percolates up', rather than be targeted or goal-led.
» Sign up for free...

FREE Cybersecurity and Backup Safety Training

Helping you with the issue that our new customers tell us is their number one concern
» Sign up for free...

Blog

By Matthew Reynolds on 27 May 2020

Remote Working and Black Swans

The way that we work and our relationships with employees, suppliers, and customers has changed forever
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Your “Data-Driven” SME

Every action within our business results in some data that can help us make better decisions
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Optimise Your Growth By Transforming Your CRM

CRM is the one area that SMEs can invest in that really sets them apart
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NAS Devices Are The "Kiss of Death" For Small Business IT

They were useful for a time, but now their time is passed
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Email Hygiene is The Most Important Skill to Teach Your Employees

Secure your business more effectively with this one weird trick
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Preparing To Survive a Ransomware Attack

The one cybersecurity issue that can keep our engineers awake at night
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