Events & Resources

Our programme of events and resources designed to help SME owners get a handle on their IT.

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Handle Business Volatility In 2021: Digital Transformation & Your SME
Wed 27/Jan/2021 10:30am In 5 days
Online Zoom Event
We’ll show you important digital transformation techniques that you can use to deal with uncertainty and business volatility at your SME.

Salesforce put out their “SME Trends Report” in late 2020, looking at what business owners were thinking about going into 2021.

They found key trends that of 765 surveyed UK business owners, most were optimistic, and looking to prioritise changes in how they interacted with customers.

Importantly, they found that SMEs who are investing in “digital transformation” are better equipped to handle market volatility.

And “digital transformation” simply means, “using information technology to improve the customer experience”.

Better customer experience means better understanding of your customer when making decisions, and better relationships with your customers when interacting with them.

Businesses that are more in-tune with their customers are more likely to deal with market pressures, like reduced revenue and reduced demand.

In our webinar, we’ll take you through:

- How IT can help you bring innovative offerings to market,

- How IT strategy helps you keep up with changing demands on the business,

- Finding new ways to engage with customers on their preferred channels,

- Improving the quality of service offerings using digital experiences,

- Most of all, providing a “connected experience” – getting all information front and centre to fully understand your customer.

The upshot?

Our webinars always look to deliver practical, real-world advice that you can take back into your business and start benefitting from that same afternoon.

See how you can start understanding how digital transformation will help your SME improve the customer experience and be better able to handle market volatility in 2021.

Because businesses that are more in-tune with their customers are more likely to deal with market pressures, like reduced revenue and reduced demand.

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GDPR 3 Years On: What SMEs Are Still Getting Wrong About GDPR
Wed 3/Mar/2021 10:30am In 40 days
Online Zoom Event
Likely you know what GDPR is, but do you know how to avoid the common mistakes that we see SMEs making when handling customer data?

Hard to believe that GDPR is 3 years old in May.

There's still a bunch of things that SMEs are still getting wrong with managing GDPR within their businesses.

Like making sure data is not kept for longer than it needs to be, making sure devices are encrypted, that polices are documented and change as the business meets its challenges.

And, of course, is anything going to change now that the UK is no longer in the EU?

In this webinar, given by Carsten Holstein of Actinum — a leading expert in practical application of GDPR — alongside Matthew Reynolds, CEO is It's What's Next IT, you'll learn how to implement and perfect your SMEs GDPR compliance.

Better management of GDPR obligations within your business means that you're controlling the risk of leaking data — avoid awkward conversations and upsetting your customers, plus steer clear of having to pay fines to the ICO regulator.

The upshot?

Practical advice that you can take back into the business on how to properly manage GDPR within your business, looking at things that we've seen SMEs do wrong. Keep customers happy, and avoid finding yourself having to hand over precious cash to the regulator.

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Training and Programmes

The Office of 2022

An email delivered programme over 30 days. In June 2020, we ran a series of workshops with local SME business owners about what they thought The Office of 2022 might look like as a result of this sudden shift in working practice.
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Fuel Your Business Growth With CRM

An email delivered programme over 30 days. Most SME owners know that they need a customer relationship management system (CRM), but it can be hard to know exactly how to get value out of one.
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30 IT Thoughts in 30 Days

An email delivered programme over 30 days, designed to help SME owners reflect on how IT is used within the business. Take it slow, and see what 'percolates up', rather than be targeted or goal-led.
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1-to-1 Virtual Lunch

As a social enterprise, we believe in the maxim that if we each do well, we all do well. One 1-to-1 Virtual Lunch programme helps SME business owners use IT to innovate and pivot, increasing their resilience to economic challenges. Delivered over Zoom, and free of charge.
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Strong in '21 — Supporting Milton Keynes' Third Sector in 2021

A unique programme, offered by our social enterprise to your charity.
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By Matthew Reynolds on 17 January 2021

A Tale of Two Kitchen Drawers

Two kitchen drawers -- one usually tidy, another usually untidy -- can tell us a lot about how IT systems work in our businesses
Continue Reading
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Software as Machinery

The way that we think about software can unlock how we think about it's application within our businesses
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The Challenge of Antivirus for SMEs

SMEs should avoid retail antivirus products, but should make sure that they have "enterprise" solution in place
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Filing Cabinets and Project Spaces (and Microsoft Teams)

It's a good idea to set-up you approach to collaborative working around project spaces
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Everyone is 'going digital’, but just what does that mean? (2020 Edition)

"Digital transformation" can mean something very specific, and helpful, to the smaller business
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The Difference Between IT at a FTSE 100 Business and at Your SME? Strategy.

Implementing an IT strategy is, at some level, just an issue of mindset
» Read More on the Blog...