How we do what we do
We work with growing SMEs that want local, proactive, tailored, managed IT services, with unlimited access to support, and a 3-month rolling contract.
For Your Growing Business
|We are set-up exclusively to help owners of small to medium-sized businesses, who are looking for their businesses to grow. We believe that IT needs should "just work", and that good IT systems "fade into the background", letting you do what you need to do day-to-day without frustration or interruption.|
Local, Proactive, and Tailored
|The best IT for SMEs is a) supported by a team that is local, b) works proactively to make sure that your IT is in tip-top shape, and that c) is tailored to the specific needs of your business.|
Unlimited Support Calls and Tickets
|We don't limit your access to our support desk — you can make unlimited calls and raise an unlimited number of tickets in your monthly service charge. Our support desk is available Monday to Friday, 8am to 8pm every weekday of the year excluding Christmas day.|
3-Month Rolling Contract
|Our standard contact is a very simple 3-month rolling contract.|
We have a standard six-step plan that we use to engage with our customers — this plan lets us fully understand your business and your prorities, and helps ensure that your IT keeps step with your business needs.
You'll have the same account manager throughout the engagement — this is a senior member of staff who does the initial audit, develops the roadmap, and holds day-to-day responsibilty for the planned proactive maintenance tasks and any reactive support issues.
We may be a social enterprise, but we're an IT business because we love empowering smaller businesses with the types of IT systems and performance that their larger competitors enjoy. We work hard to provide to our clients the very best, and most reliable IT systems, services, and support, keenly priced with the SME business owner in mind.
Good IT systems get out of the way, "fading into the background" to let you get on with your job. We love IT, because we do it every day, but our customers want IT that simply "just works". When you run a small or medium business, it's essential that your IT keeps up and running. After all, you need to get on and do the actual running of the business, the job that only you can do. If you're IT is not working, failing, or falling over, or simply can't do what you need it to, you and your team are wasting time that could be better spent building your business, selling more, or keeping your customers happy.
We manage your IT not just as if it's our own — we manage it as if it's the IT that our close family members use. No one who works for us wants to have the IT that they're looking after fail, in the same way that we don't want the personal IT that our spouses or our parents use to fail.
“I’d love to hear from you about how the issues you're having with IT and the goals you have set for your business.
“How can we support you to design and deliver an IT strategy that can support your business in delivering your organisation's goals over the coming year?”