We work with growing SMEs that want local, proactive, tailored, managed IT services, with unlimited access to support, and a 3-month rolling contract.
For Your Growing Business
We are set-up exclusively to help owners of small to medium-sized businesses, who are looking for their
businesses to grow. We believe that IT needs should "just work", and that good IT systems "fade into the background",
letting you do what you need to do day-to-day without frustration or interruption.
Local, Proactive, and Tailored
The best IT for SMEs is a) supported by a team that is local, b) works proactively to make sure that your IT is in tip-top shape, and that c) is tailored to the specific
needs of your business.
Unlimited Support Calls and Tickets
We don't limit your access to our support desk — you can make unlimited calls and raise an unlimited number of tickets
in your monthly service charge. Our support desk is available Monday to Friday, 8am to 8pm every weekday of the year
excluding Christmas day.
3-Month Rolling Contract
Our standard contact is a very simple 3-month rolling contract.
Six-Step Engagement Plan
We have a standard six-step plan that we use to engage with our customers — this plan lets us fully understand
your business and your prorities, and helps ensure that your IT keeps step with your business needs.
You'll have the
same account manager throughout the engagement — this is a senior member
of staff who does the initial audit, develops the roadmap, and holds
day-to-day responsibilty for the planned proactive maintenance tasks and
any reactive support issues.
1. Initial Audit
The first thing we'll do when we start working with you is take a deep
look at your existing IT set-up. (This includes laptops, servers, mobile
devices, and printers.) We include in this any software that you currently
have installed, and any cloud-based services that you us — e.g.
Office 365, Sage, etc. We'll also discuss with you any issues or snags
that you're currently having.
This gives us both a view of where you currently are.
2. Strategy Roadmap
Following on from the initial audit is the strategy roadmap. This is our
chance to learn about your business objectives, and we can use this
to create a picture for both of us about where your IT is and where it
needs to get to. This strategy roadmap is a living document, and we'll
keep working on it together throughout the engagement.
3. Planned Preventative Maintenance
Borrowing a key lesson from the Facilities Management industry,
"planned preventitive maintenance" keeps your IT system
running smoothly. We maintain a programme of work that needs to be
regularly done on your systems, and assign our engineers to make sure it does get
done when its time.
4. 24/7 Monitoring
Sometimes things will go wrong, despite the planned maintenance. That's
why we monitor your IT systems 24/7 so that we know about problems the
moment they occur, allowing us to step in and resolve the issue
before it has a chance to impact your business.
5. Unrestricted Access
There is no point outsourcing your IT if you can never get any help with it.
We don't limit access to our support desk, so any day-to-day problems you
can simply phone up (or create a ticket online if you prefer) and we'll get
to work. But we're not only open to receive support issues — you can pick up
the phone anytime and talk through any aspect of your IT. This can be
particuarly helpful to business owners who need to "sound out" questions
about opportunities within and for their business.
6. 3-Month Reviews
To keep everything ticking along nicely, we will schedule in reviews
every three months with your account manager. Practically, this is a good way
to ensure that our strategy roadmap is up-to-date in terms of where your business is headed,
but it's also a good opportunity to get any snags worked out one-to-one.
We may be a social enterprise, but we're an IT business because we love empowering smaller
businesses with the types of IT systems and performance that their larger competitors enjoy.
We work hard to provide to our clients the very best, and most reliable IT systems, services,
and support, keenly priced with the SME business owner in mind.
Good IT systems get out of the way, "fading into the background" to let you get on with your
job. We love IT, because we do it every day, but our customers want IT that simply "just works".
Easy, click here to get a Quick Quote.