CRM (Customer Relationship Management)

Learn more about CRM and what it can do for your SME.

What is it?

CRM, or Customer Relationship Management, is a type of database system that businesses use to track...

Our Recommendations?

This is what we recommend...

  • Read our "CRM Cheatsheet"
  • Take care selecting a CRM vendor -- there are a lot of vendors offering undifferentiated products
  • Look to implement your CRM so that it can supply "data-driven" decisions to you and the business
  • ...
  • ...

Research Insights

» More Downloadable Reports, Cheat Sheets, and Insights...

IT issues? Niggling Problems? What's Next?

"I'd be to interested in hearing about the sorts of IT issues or niggles you have within your business. Whatever's going on, I'm sure we can sort things out right away."

The SME IT Podcast from It's What's Next IT

Use IT Innovation to Build Resilience and Strength For Your SME

Most IT is sold on the topic of fear, uncertainty, and doubt — what's much more valuable is seeing how innovation within your IT systems can help you build resilience and adaptability within your IT. In this episode, Matthew Reynolds takes a look at optimising micro and macro workflows within your business to help create an innovative culture and landscape
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Blog posts related to CRM (Customer Relationship Management)

By Matthew Reynolds on 20 May 2020

Your “Data-Driven” SME

Every action within our business results in some data that can help us make better decisions
Continue Reading
By Matthew Reynolds

Optimise Your Growth By Transforming Your CRM

CRM is the one area that SMEs can invest in that really sets them apart