CRM (Customer Relationship Management)

Learn more about CRM and what it can do for your SME.

What is it?

CRM, or Customer Relationship Management, is a type of database system that businesses use to track...

Our Recommendations?

This is what we recommend...

  • Read our "CRM Cheatsheet"
  • Take care selecting a CRM vendor -- there are a lot of vendors offering undifferentiated products
  • Look to implement your CRM so that it can supply "data-driven" decisions to you and the business
  • ...
  • ...
IWN-IT Messenger: Chatting With Eddie (A Software Robot)

Training and Programes

Fuel Your Business Growth With CRM

An email delivered programme over 30 days. Most SME owners know that they need a customer relationship management system (CRM), but it can be hard to know exactly how to get value out of one.
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Blog Posts

By Matthew Reynolds on 20 May 2020

Your “Data-Driven” SME

Every action within our business results in some data that can help us make better decisions
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By Matthew Reynolds

Optimise Your Growth By Transforming Your CRM

CRM is the one area that SMEs can invest in that really sets them apart